— help
Frequently asked questions.
The essentials about ciceroni — how it works, what it costs, and what to do when something falls outside the guide. Didn't find what you were after? Write to us; we answer quickly.
What is ciceroni, and what is it not?
ciceroni is a digital guide to your house with an AI concierge, for holiday rental hosts in Portugal. For every stay, the guest receives a link to the guide for your house and can talk to the concierge in the guide itself or over WhatsApp — in Portuguese, English, French and Spanish, at any hour of the day or night. The concierge answers only with the information you have written.
It is not a PMS and it is not a channel manager. It takes no commission on bookings and it does not push extras on anyone.
How does it work?
Create the property, fill in the guide — wifi, check-in and check-out, house rules, recommendations — and publish it. For each stay you generate a unique link (or QR code) to share with that guest.
What does it cost?
Nothing, during the launch. The guide, the QR code and the concierge (in the guide and on WhatsApp) at no cost. We will give you 30 days' notice before we introduce prices.
What does it cost to sell extras?
Nothing. Extras are on their way and they will carry no commission: the guest asks, the host confirms and charges exactly as they charge today.
What if the concierge cannot answer a question?
The concierge answers only with what is in the guide. When it does not know the answer, or the guest asks to speak to you, the conversation passes to you and an alert reaches you on WhatsApp. You can reply to the guest straight from WhatsApp — and the concierge stays quiet in that conversation for 24 hours.
Do I have to change my number or my app?
No. You carry on with your WhatsApp and your own number. ciceroni talks to guests from a concierge number of its own, and only writes to you when something needs you.
Do guests have to install anything?
No. The guide opens in the browser on their phone, and the concierge replies in the guest's ordinary WhatsApp.
What languages does the concierge speak?
Portuguese, English, French and Spanish.
Where is guest data kept?
Guest data is processed on your behalf, hosted in the European Union, and used only to answer the guest on that stay. For access or deletion requests, write to ola@ciceroni.app.
Can I cancel?
Whenever you like. There is no subscription and no lock-in, and during the launch there is nothing to pay. To delete your account, write to ola@ciceroni.app.
How do I reach support?
Write to ola@ciceroni.app. We answer within 24 hours, on working days.
How do I start?
Create an account at /sign-up, with no card. Fill in the guide for your house and publish it when you are ready.
— support
ola@ciceroni.appWe answer within 24 hours, on working days.
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